Frequently Asked Questions

Clear answers to help you feel confident starting therapy

If you’re new to counseling, online therapy, or exploring our 12-week programs, you’re in the right place.
Below you’ll find answers to the most common questions about how therapy works, what to expect, and how to get started.

General Questions

Outside Therapy takes a whole-person approach to mental health care. We don’t just focus on one symptom or diagnosis — we focus on your mind, body, environment, and community.
Our team uses evidence-based treatments like CBT, ACT, DBT, EMDR, and ERP, and blends them with lifestyle support for sleep, nutrition, relationships, and movement.
Our office is conveniently located in Cheyenne, Wyoming, and we serve clients throughout the entire state via secure telehealth.
Whether you prefer in-person sessions or online therapy, we make care accessible wherever you are.
Yes! We provide HIPAA-compliant telehealth therapy across Wyoming through secure video conferencing. It’s perfect for clients with busy schedules, rural access needs, or those who prefer the privacy of home sessions.
You can schedule a free 15-minute consultation to talk with one of our providers.
During this call, we’ll discuss what you’re looking for, explain your options, and match you with the right therapist or program.
Book a Consultation

Services & Programs

We provide a wide range of services, including:

  • Individual Counseling for personal growth, stress, or anxiety

  • Couples Counseling for relationship repair and communication

  • Family Counseling for multi-generational support

  • OCD Treatment (ERP Therapy) for obsessive-compulsive disorders

  • Outdoor & Adventure Therapy for hands-on, movement-based healing

  • Court-Ordered & Legal Services including evaluations and reunification

  • Sleep & Recovery therapy for burnout and chronic stress

  • Telehealth Counseling (Wyoming) for statewide virtual care

Outdoor Therapy combines movement, mindfulness, and nature-based counseling.
Sessions may take place on hiking trails or outdoor settings near Cheyenne. This approach helps clients lower stress, gain clarity, and reconnect with themselves.
It’s a private-pay service not covered by insurance.
The 12-week coaching program is designed to help clients make sustainable life changes using Acceptance and Commitment Therapy (ACT) principles.
It includes community perks like a $500 Clean Eatz reboot box, local gym benefits (coming soon), and partnerships with trainers, dietitians, and other wellness professionals.
It’s ideal for clients who want structured accountability and lifestyle transformation.
Yes. Through a partnership with Stag and Cross Outdoors, veterans can use their Tricare insurance to participate in programs that mirror our 12-week lifestyle model. These sessions integrate therapy with community and outdoor experiences.

Insurance & Payment

Yes, Outside Therapy accepts most insurance plans and Employee Assistance Programs (EAPs).
Outdoor Therapy sessions are private pay only due to insurance coverage requirements.
We accept all major insurance carriers, EAPs, and private pay clients.
Clients may also pay by credit card or HSA/FSA card. We can verify your benefits before your first appointment.
Rates depend on the provider and service type.
Private-pay sessions typically range between $120–$200 per session, depending on specialization.
We’ll always review your options and provide transparent pricing before starting.

Appointments & Policies

Most clients begin with weekly sessions and gradually shift to biweekly as progress builds.
Your therapist will recommend a schedule based on your goals and availability.
We plan for completion from day one.
Many clients complete treatment in 15–18 sessions, though some choose to continue for maintenance or deeper work.
Your first appointment is an intake session, where we learn about your goals, history, and current challenges.
Together, we’ll develop a personalized plan that fits your lifestyle and values.
Yes. We ask for at least 24 hours’ notice to cancel or reschedule sessions.
Late cancellations or no-shows may incur a fee, as that time is reserved specifically for you.

Special Programs & Partnerships

Yes! Clients who join our 12-week coaching program gain access to community perks like local gym memberships, personal training sessions, Clean Eatz nutrition boxes, and more.
We’re always expanding our partnership network to support whole-person wellness across Wyoming.
Yes. We’re currently hiring administrative staff, nurse practitioners, pre-licensed counselors, personal trainers, and nutrition professionals.
You can view open positions on our Careers Page.
Absolutely. Outside Therapy collaborates with local clinicians, fitness professionals, and businesses who share our mission of whole-person care.
If you’re interested in partnering, Contact Us for details.

Still Have Questions?

If your question isn’t listed here, reach out directly — our team is happy to help.
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Proudly designed with ❤️ by Alyse Pfankuch
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